Regardless of the type of case, we offer you the following guarantees:
WE GUARANTEE THE QUALITY OF OUR LEGAL SERVICES.
You can be sure that all legal work that comes from our office will be of the highest quality. If you ever find anything that does not meet your needs or your expectations, please bring it to our attention. We will correct the situation immediately.
WE GUARANTEE TO RETURN PHONE CALLS PROMPTLY.
For a positive, productive attorney-client relationship, we must communicate openly and freely with each other. We promise to return your phone calls within hours. If the lawyer you want to reach is in trial or otherwise detained, our secretary will call you and schedule the earliest possible time when you can speak with the attorney.
WE GUARANTEE TO MEET ALL DEADLINES IN YOUR CASE.
Few things are as frustrating as deadlines that are not met. We want you to know that you can trust what we tell you, and meeting a deadline is important. We guarantee that all work will be completed timely.
WE GUARANTEE OUR FEES WILL BE REASONABLE.
We promise you that all fees quoted will be reasonable under the circumstances. If we are able to make accommodations for you, we will. We recognize that all of us have financial obligations, especially in today’s economic times. For this reason, we accept payment of legal fees by credit card and we also will consider reasonable payment plans.
WE GUARANTEE TO CONSULT WITH YOU BEFORE SETTLING YOUR CASE.
We recognize that resolving your case swiftly and efficiently are often your two main goals. However, we will never do so at your expense. You will be apprised of all settlement negotiations of any matter every step of the way.
WE GUARANTEE YOU WILL ALWAYS RECEIVE THE HIGHEST LEVEL OF PERSONAL CARE AND ATTENTION.
No one likes to be thought of as a case number. Every person in our office is here for one purpose: To serve you. If you do not receive the close personal care attention you want, nothing else matters. When you are our client, you become part of our family. And we guarantee you will receive the best we offer.
WE GUARANTEE TO COMMUNICATE WITH YOU ON A REGULAR BASIS SO THAT YOU CAN MAKE INFORMED DECISIONS ABOUT YOUR CASE.
You deserve to be kept current on the progress of your case. We will contact you regularly, without fail, to provide you a summary of what has happened regarding your case since our previous communication. And if nothing has happened, we tell you that, too. Good communication is the key to a good working relationship with your lawyer. And we intend to make sure that your relationship with our firm is the best you have ever had…or ever will have.
WE GUARANTEE WE WILL NOT REVEAL ANY INFORMATION REGARDING YOUR CASE UNLESS WE ARE AUTHORIZED TO DO SO.
Any good relationship is based on trust. The attorney-client relationship is no exception. We want you to rest assured that every phone call, every meeting and every other communication is strictly confidential. Even if you just called or met with us for a consultation, we will not use or reveal that information unless you expressly tell us to do so or we are required to by our Rules of Ethics.
WE GUARANTEE TO GIVE YOU CANDID ADVICE.
Perhaps our most important promise to you is that we will always give you our most honest opinion. Not only will we refer to the law when we render advice, but we will take other considerations, such as moral, economic, social and political factors, that may be relevant to your situation. We will not “sugar coat” our advice. No matter what, we will let you know our thoughts about your case even when it may not be what you want to hear.